-
Excellent Customer Service
This week had a less the positive experience with Urgent care and an Affinity doctor. I talked with Affinity customer care and had a very nice conversation. Talked with a long tie twitter friend today via phone call. its so nice just to pick up the phone and chat with someone. THAT ROCKED!!!! Sometimes just pick up the phone!
https://tommylog.com/excellent-customer-service/
-
TommyLog – @AVIS Customer Service – Top Notch
So last week I took a trip to Orlando to see my daughter perform at a large dance competition at Disney. I had the pleasure of renting a car from Avis this is my GREAT Customer services experience!
https://tommylog.com/tommylog-avis-customer-service-top-notch/
-
TommyLog – Where Everybody Knows Your Name
Had a great experience this morning at the gym. I’m a new member of Golds and the morning gal met me at the door and said “Hi Tom”. I was totally blown away. This is only the 3rd time I had been there and she didn’t even scan my key card yet this morning. So she learned my name after only 2 visits. That’s just awesome customer service. You always get further when you greet people by their first name. I love that at Festival Foods. They look at the name on the receipt if you are paying with credit or ATM cards.
https://tommylog.com/tommylog-where-everybody-knows-your-name/
-
TommyLog – @Meetmeme Customer Service Just Rocks!
Under the wire and pressed for time, I forgot to order new Meet-meme cards for my Graphic Users Association trip till Thursday. I asked Anna if I order them on Thursday could I get them by Saturday. She said yes. Little did I know she would need to FED-EX them Saturday delivery to get them to me.
https://tommylog.com/tommylog-meetmeme-customer-service-just-rocks/
-
TommyLog – Papa John’s Does It Right!!
Today I talk about the Papa John’s receipt social media boondoggle. I’m pleased with how well they handled the issue where an employee wrote a defamatory comment on a receipt and the subsequent outcry from social media. If they had not been listening to their social media channels, or had not answers, this black eye would have been so much worse.
https://tommylog.com/tommylog-papa-johns-does-it-right/
-
TommyLog – Just Say Thank You!
HUGE win for Applebees. Service was really poor! Meal took well over 45 min to come out of the kitchen. No refills on drinks and poor communication from the server. Manager rocked and comp’d our meal for the 7 of us. Totally unexpected! This one action GUARANTEED we will be back!
https://tommylog.com/tommylog-just-say-thank-you/
-
Red Shoes Speaks No. 74 Bad Critiques vs Great Customer Service
Are you listening to your customers? If they say something bad about your business in real time on Twitter, would you confront them in person?
httpvh://www.youtube.com/watch?v=vZB9eyK941A
https://tommylog.com/red-shoes-speaks-no-74-bad-critiques-vs-great-customer-service/
-
TommyLog – Do The Right Thing!
This week had a SUPER customer services story to share with you. I was getting my old iPhone 4S repaired. needed some good old TLC so i took it to my buddies at Electronics ETC on Northland. They diagnosed the problem and had the phone fixed in a very timely fashion. But when I came to pick it up, I saw that he screen was on in the same condition it was when i dropped it off.
https://tommylog.com/tommylog-do-the-right-thing/
-
TommyLog – BEST AT&T Customer Service EVER!!
So its “iPhone 5 day” for Tommy and I’m happily and joyfully on hold to get my upgrade to the new Apple iPhone 5.0. I sent out a tweet telling the world how jazzed I was to even be in line to talk to someone from AT&T and you will NEVER believe what happens next. Not 15 minutes later I get a tweet from a local AT&T guy in Appleton, WI telling me he is just logging into his computer and could gladly assist me with my upgrade. I really didn’t believe he was from AT&T but I DM’d him my desk phone number just in case. 45 sec later, still on hold, line No. 2 starts flashing “AT&T “HOLY COW!
https://tommylog.com/tommylog-best-att-customer-service-ever/
-
TommyLog – This is How You Do It! GREAT Customer Service!!
Today I received a package from NTI Network Technologies Inc and I’m stunned at the amazing customer experience I found when I opened the box. The sent a personally signed thank you card. WOW!!! This is how you do customer service!! This is how you differentiate yourself from the competition.
https://tommylog.com/tommylog-this-is-how-you-do-it-great-customer-service/
-
My Point of View – Customer Service
As Manager of Digital Development Tom want to share his point of view on various subjects. Today’s Point of View topic is on customer service. Tom has spent over 25 years in various customer service rolls from his days as a paperboy to working with customers in his current role. What and some good customer service traits and what are bad ones. HC Miller has some great examples of super account managers and Tom wants to share with you one outstanding one.
https://tommylog.com/my-point-of-view-customer-service/
-
Red Shoes Speaks No. 30 @Zappos Awesome Customer Service
@Zappos rocks Lisa’s world with an amazing social media response and experience. Is your company set up to do the same?
https://tommylog.com/red-shoes-speaks-no-30-zappos-awesome-customer-service/
-
Thank You AT&T!!!!
I have had some amazingly great interactions with AT&T’s customer service over the past 2 weeks. I know its glamorous to dog pile on AT&T these days with regards to iphone issues, but right now I could not be happier. Today AT&T deleted over $90 in Canadian data usage. WOW I’m just so impressed with them.
https://tommylog.com/thank-you-att/
-
Red Shoes Speaks No. 17 Customer Service
Lisa, Jess & Tommy talk about customer service and the ever changing landscape of taking care of customers. Do you want to be helped on twitter, an online chat or would you prefer a good old phone call? It should be the customers’ choice on how they want to be served.
https://tommylog.com/red-shoes-speaks-no-17-customer-service/
-
Tale of 2 Customer Service Experiences
Had 2 very different customer services experiences the other day. One with Kaukauna Clinic where I have my primary care doctor and one at CVS pharmacy where I was to pick up my prescription and a few over the counter meds. Give this a listen to hear about all-star treatment and not so all-star treatment 🙁
https://tommylog.com/tommylog-tale-of-2-customer-service-experiences/
-
Over the Top GREAT Customer Service @AffinityHealth
This story comes full circle. Today I received a phone call from the Affinity Health doctor that was responsible for seeing Baby Drew. I heard the 2 words that rarely if ever get said, I’m Sorry. She said I’M SORRY!!! I’m 100%, do not pass go, do not collect $200 BLOWN AWAY with the fact that someone called to apologize. How awesome is that!! When was the last time someone actually said “I’m sorry?” People screw up all the time, but how pleasant is it when someone actually admits it. A prime example of excellent customer service. Affinity Health has a customer for life and this is reason #1.
https://tommylog.com/over-the-top-great-customer-service-affinityhealth/
-
Open Letter to the CEO of Northwest Airlines
This is an open letter to the CEO and all the employees of Northwest Airlines.
https://tommylog.com/open-letter-to-the-ceo-of-northwest-airlines/
